Intro

LIVE EXPERT ® Virtual Customer Service System

■ Kiosks & Service Terminals
■ Web links & Widgets
■ Scan QR Code

Live Expert Omni-Channel - Kiosk, Computer, Tablet, & Phone
Anywhere

Most Comprehensive
Features for Virtual Services

Live Expert Anywhere 2 Laptops
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Industries Using Live Expert®
12 Government Agencies
Airports, Car Rental, Self-Storage, Equipment & Field Services
6 Fortune 500 Companies
Retail, Travel & Hospitality, Healthcare, and Many More...
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Unparalleled Solution
1500 Virtual Service Kiosks Deployed, Most in the Industry
Airports, Car Rental, Self-Storage, Equipment & Field Services
325 Software Releases Over 15 Years
Most Advanced • Comprehensive • Robust • Reliable
Mobility & Anywhere

Next Generation Telemedicine
& Remote Patient Monitoring

Comprehensive • Easy to Use • Device Agnostic

Live Expert Omni-Channel Telehealth Platform
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More government functions are adopting virtual customer service for a wide range of services.

Benefits are improved access to services, quality of services, and staffing efficiency.
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Virtual customer service is transforming the self-storage industry.

Benefits are improved customer conversion, higher ticket purchases, and staffing efficiency.
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Arizona MVD

The American Association of Motor Vehicle Administrators (AAMVA) awarded its Trailblazer Award to the Arizona MVD for its TeleMVDprogram, which uses ClairVista’s Live Expert kiosks for a wide range of MVD services.
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Live Expert Anywhere
100% browser-based video chat
customer service system
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Live Expert Mobility
Add video chat customer
service to your mobile app.
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Live Expert Station
Video kiosk system
for customer service.

Live Expert Studio

What agents use for video chat customer service

  • Automated video call routing to available staff
  • Automated queue mgmt. and afterhours message
  • Detailed view of all customers in session & waiting
  • Detailed view of all agent status & expertise
  • Invite another agent. Transfer live video calls
  • Invite & add 3rd party to session in real-time
  • Library of frequently used webpages, videos, forms
  • Co-browsing, screen sharing, annotation
  • Complete forms, obtain signature, verify ID
  • Automatically saves documents & photos to cloud
Integrated with Saleforce Genesys etc. 2

Virtual Service System for All Industries

support

Virtual Consultations

Real-time and scheduled services that increase customer conversion and engagement. engagement

Key Uses
  • Customer acquisition
  • Sales consultation
  • Product demonstration
  • Professional services
  • ID authentication & customer verification
consultation

Support Service

Advanced video call routing that instantly connects customers to the best available expert based of customer’s need

Key Uses
  • Equipment services
  • Technical support
  • Field staff support
  • Claims support
  • Professional services
healthcare

Telehealth & RPM

Next generation telehealth & remote patient monitoring system designed for ease of use and patient engagement.

Key Uses
  • Primary and post acute care
  • Remote patient monitoring
  • Population management
  • Therapy and counseling
  • Virtual registration services